Dec
26

MacBook Pro Video Died

Filed Under (Apple) by Chris on 26-12-2009

Today I had to part with a dear friend of mine.  My poor MacBook Pro’s video processor died.  It started out one day when my screen went pink.  I tried connecting it to my TV via the DVI port and everything worked.  This made me think that the GPU was not the problem but maybe I knocked something loose when I replaced the 160GB x 5400RPM drive with the new 500GB x 7200RPM drive as part of the Snow Leopard upgrade.  The laptop worked for another week or so and then it completely died (video).  I was still able to connect via VNC (Remote desktop) so I knew the laptop was booting and was still working.  I checked the “About this MAC” and found that it had no clue as to what the GPU was.  This fits the issue as noted via the Apple site: http://support.apple.com/kb/TS2377

I knew before I could take it in, it’s best to have the “factory” installed parts to avoid an Apple Care warranty issue.  I had to tear it down and remove the upgraded hard drive.  On the plus side, I know that my data is safe as they have the older drive.

I made an appointment with the Genius Bar.  I’ve got to say that I like this.  It took one visit not knowing the system to figure out you can make the appointment in advance and online.  Apple’s got this down to a science.  After a couple minutes chatting with them, I had to leave my baby for a new logic board.  If they have one in the store it will take about 3 days.  If not, it’s going to take up to 7 days.

For those questioning buying the extended Apple Care Warranty, I’ve had the screen replaced which would have cost $800, a bulged battery $130, 2 x Apple 85W MagSafe Power Adapter (both for frayed cabling) at $79 each, and now the logic board which would cost more than $800 not including installation.  When I go to pickup the laptop, I’m going to get my Mighty Mouse replaced as the roller ball on top stopped working.  It’s also covered under the laptop’s warranty so who knows, I might even get the new Magic Mouse as a replacement (Apple Rocks).  I.E. in the 2.25 years that I’ve owned my baby, Apple’s not made a great profit from selling me this laptop.  That said, Apple has been really great taking care of mine and for that, they have my loyalty.



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