I had to take Rebecca to the airport for a 10:40 flight.  Later, I had to pickup Jonathan at 15:00.  As you can guess, it would be easier to just stay at the airport.  I.E. not having to visit the Southwest ticket counter twice and also pass through security twice.

No problem, I had a plan.  I’d get 5 hours to really play with my new toy and not have to worry about anything.  Sounded like a good plan, was a good plan.  Well, one small detail was missed.  The battery of the iPhone is rated for 5 hours of surfing, chatting on the phone, etc. running off a 3G signal.  I can say that I got the 20% low battery warning and even hit the 10% warning before 5 hours.  I stopped using the web, etc. at 4 hours.  I chatted a bit on the phone but was worried I’d run the battery dry before I got out of the airport.

I should have brought a charging cable with me or at least had one in the car.  I’m not sure how much more I would have gotten out of the phone had I pushed it but the big battery with the small sliver of red left sort of made me pause

My Jawbone headset gave up the ghost about two months ago. It stopped holding a charge. A full charge gave me 15 minutes at best talk time. I finally got around to calling Jawbone tech support. I’ve got to say that I was surprised to not be on hold for hours. My call was answered in a minute or two. The tech asked a couple questions and wanted me to either e-mail of fax a copy of my receipt.  He sent me a support ticket to attach the receipt to.

I received the e-mail, tracked down the receipt and e-mailed them back. Within 25 minutes I got another e-mail stating they received my receipt. I had two options, wait a day or two for another e-mail with RMA instructions and send mine in or call back and talk with their order fulfillment department, provide a credit card and get a new one sent out. I opted for the quicker path. They charged me $99 and once they get my DOA one back they will credit my card.

All and all I’d say they have good customer service. My only issues were - no upgrade path to the newer model (I.E. pay the difference, etc.) and the fact that I had to repeat all my contact information, etc. that I gave to the tech support department to the fulfillment department. Come on guys, get with the information age and share one common database of customer information.