My Jawbone headset gave up the ghost about two months ago. It stopped holding a charge. A full charge gave me 15 minutes at best talk time. I finally got around to calling Jawbone tech support. I’ve got to say that I was surprised to not be on hold for hours. My call was answered in a minute or two. The tech asked a couple questions and wanted me to either e-mail of fax a copy of my receipt.  He sent me a support ticket to attach the receipt to.

I received the e-mail, tracked down the receipt and e-mailed them back. Within 25 minutes I got another e-mail stating they received my receipt. I had two options, wait a day or two for another e-mail with RMA instructions and send mine in or call back and talk with their order fulfillment department, provide a credit card and get a new one sent out. I opted for the quicker path. They charged me $99 and once they get my DOA one back they will credit my card.

All and all I’d say they have good customer service. My only issues were - no upgrade path to the newer model (I.E. pay the difference, etc.) and the fact that I had to repeat all my contact information, etc. that I gave to the tech support department to the fulfillment department. Come on guys, get with the information age and share one common database of customer information.