I purchased a new pair of glasses for my daughter on Saturday 5/31. Five days later, on Wednesday 6/4 they cracked. I took the glasses back to the store and was told that this was not due to a defect in material and I would have to pay $78 for a replacement lens at 50% off retail. Had my daughter dropped the glasses, etc. I would have had no issue with paying for a replacement but this was not the case. I even spoke to a person who represented herself as the store manager. I paid for the replacement lens and then returned almost $1200 worth of new glasses that my family just purchased. I can’t emphasize enough that the store manager did not care or was willing to resolve the issue.
Is this the image LensCrafters wants a good customer to walk away with? Thanks for your help in correcting a case of bad customer service and poor manager training.
